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Dormont Guiding Principles
Safety
As the inventor and leading manufacturer of safe, high quality stainless steel gas connectors, Dormont has earned the reputation as the expert in the gas connection business. We have a proven performance record that spans almost 60 years - with more than 75 million safe installations worldwide, industry professionals ask for Dormont by name. Our dedication, reputation and history are why Dormont is known for "Setting the Standard in Gas SafetyTM."
Customer Focus
The success of our company is based on listening to our customers, understanding their needs and developing products and services that meet or exceed their requirements. We work in a collaborative manner with our customers and supply chain partners to develop innovative, effective solutions.
Value Creation
Providing high quality products, great service and competitive pricing is a prerequisite in today's challenging business world. Beyond the basics, companies that provide superior service, creative ideas and innovative new products that exceed customer expectations will earn the right to be a trusted "Supply Chain Partner." We are focused on performing the fundamentals flawlessly - and then providing engineering and technical support, marketing and merchandising expertise and performance improvement ideas for our customers.
Continuous Improvement
Our ability to meet our customers' needs in the future is predicated on our ability to continuously improve the capabilities, knowledge and performance of our company. Our commitment to continuous improvement is affirmed through ongoing projects that utilize Six Sigma and Lean Concepts to upgrade our business processes throughout the supply chain to work smarter and more effectively.
Quality
Quality is the number one priority at Dormont. As an ISO 9000:2000 registered manufacturer, we utilize a Quality Business System to drive our commitment to continuous improvement. Dormont's safe, high quality products are design certified by the leading testing agencies based on a wide range of global standards. Beyond our prestigious certifications, our quality is driven by one idea: Make every product as if it were going to be installed in your own home or business.
People
We believe in hiring, developing and retaining superior staff, treating them with respect and creating a positive, challenging, supportive, rewarding and safe work environment. We believe in empowerment of our employees with shared goals and direction.
Integrity
Integrity guides all of our actions. We've built our company by acting with integrity, honesty and fairness in our relationships with all of our employees, customers, suppliers and constituents. We do what we say we will do, and we remain trustworthy in all matters.
Leadership
Dormont is an industry leader in product innovation, industry participation and pioneering creative marketing programs. As the inventor of both the stainless steel and quick disconnect gas connectors, Dormont has helped revolutionize the gas connector category. We have played a lead role in the ongoing development of industry standards throughout the world, always with an emphasis on safety. Dormont has also introduced many innovative products, services and programs that have helped create value for our customers.
Passion
"People don't care how much you know - until they know how much you care!" These powerful words epitomize our business. "Passionate care" for our customers is a core value of Dormont. Everyone at Dormont cares deeply about our customers - and we strive to ensure that this passion is evident through all of our actions.
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